Frequent asked questions

A relaxation massage is a full body treatment with gentle pressure, long and flowing strokes to assist in reducing stress and calming the body and mind.

A remedial treatment is the assessment and hands-on treatment of the muscles, tendons, ligaments, and connective tissues to help improve soft tissue quality and restore their function. The aim of this type of treatment is to relieve pain, decrease muscle spasms, improve functional movement, relieve sore muscles, and assist in rehabilitation of injuries and pain management.

Remedial massage treatments do not need to hurt to be effective. Some techniques and aspects of a treatment can be uncomfortable or have that “good pain” feeling, as it is doing good, however we do not want the massage to be painful.

Each treatment is tailored to suit the individual and we make every effort to work within their pain tolerance.

All of our therapists will discuss with the client at the beginning of the treatment what is expected and how they work to the pain level of the client and how to recognise these levels. Open communication between the client and therapist is key to be able to work effectively and within a tolerable pain level.

For your first appointment you should have already completed a new client intake form via email and received a reminder email 3 days before and text message the day before your appointment.

​

At the clinic you will be greeted and welcomed into the treatment room with your therapist, where you will sit and discuss the issue that brought you to clinic, go through some assessments of your body and movements, discuss a treatment plan and then perform the massage. The therapist will leave the room as you undress and get on the massage table and covered under the sheet.

​

During your massage the therapist will check in with your pain tolerance to ensure it is not too much. They may also re-assess the areas that have been worked to check the effectiveness of the techniques.

​

At the end of the treatment the therapist will leave the room to allow you to redress, will bring you some water to keep hydrated, re-assess the areas worked and discuss how you are feeling.

​

Payments are made in the reception area after your treatment, Health fund claims can be made through the HICAPs terminal. If you require a paid invoice, please let the therapist know and one can be emailed to you.

We recommend wearing comfortable clothing to your appointments, however during the treatment you may be asked to undress down to your underwear (underwear is required to be left on at all times), always being covered by a sheet when laying on the table.

Majority of massage techniques are hands on and are applied with the use of oil or creams, and for this we require access to the skin of the affected areas. Only the area of treatment will be exposed during the session, and the rest of your body will be covered by a large sheet/towel for modesty.

The therapist will leave the room to allow you to disrobe and get on the table and at the end of the treatment to get dressed again.

​

Women are asked permission to unclip the bra clips when lying face down (if the bar has not already been removed) to allow ease of access to the upper back and shoulder region during the treatment.

If you have long hair, please tie it up to a high ponytail or bun to avoid oil getting on your hair.

​

Regardless of the area of your body requiring treatment, we respect your privacy, and we ensure you will be treated with the utmost professionalism.

It is quite normal that you may feel a little tender or soreness over the areas worked as your body adjusts to the treatment performed, especially if this is your first massage, or haven’t had one in a long time.

​

You should not feel the same pain as what brought you to the clinic in the first place.

After massage soreness can feel similar to delayed onset muscle soreness (DOMS) like what you can feel after a gym session. This is normal, as you body has had an increased amount of sensory input (massage) in a short period of time, your body is processing if it is good or bad stimulus. After a while the soreness will subside, and you will start to feel the full benefit of the treatment.

The frequency of receiving a remedial massage treatment depends on a few different factors, such as the presenting injury, acute or chronic pain condition and lifestyle factors. With the aim of getting the client back to balance and normal function this can vary the number of treatments required to achieve the goal.

​

Each person will respond differently to treatments, and we take this into account when we discuss a treatment plan to help resolve the issue or treat the condition.

Only remedial treatments are eligible to claim the private health rebate. Hicaps facilities are available at the clinic to process your private health fund claim on the spot.

​

All our therapists have our health fund provider numbers.

​

You must have remedial massage cover under your policy to claim your rebate. Each policy is different and if you would like to know how much you get back, please contact your health fund.

​

If an itemised receipt is required, please let us know at time of payment and we can email one to you.