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Clinic policies

We are a professional massage clinic and we provide the best service for our clients. 
The following policies that are in place to maintain clear guidelines for all clients and therapists.

Late Policy

We will do everything we can to ensure you receive your full treatment time. Late arrival to your appointment will reduce the treatment time to your allocated appointment time. In this case, we retain the right to charge full treatment fee.

We recommend you plan on arriving 5-10 minutes before your appointment time make the most of your massage.

Cancellation Policy.

We have a 24-hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time can be re-booked at no additional cost to the client.

Late cancellation of less than 24hrs is subject to a 50% fee for the first time. Future late cancellations and will be billed 100%. If the cancelled/ rescheduled appointment is filled by another client, the fee will be waived.

We do understand that unexpected things happen sometimes – if you can’t give us 24 hours notice, please give us as much notice as possible – the more notice you give us, the more likely we will be able to fill your appointment with one of our wait-listed clients, and hence be able to ensure we can waive the cancellation fee.

No Show Policy.

A no show (client does not attend appointment) is subject to a 50% fee for the first time. Future no shows will be billed 100% of the treatment fee. In the case of unavoidable circumstances, such as family emergencies, the fee may be waived. (At the discretion of the clinic)

Payment Policy.

Payment must be made after session on the day of appointment. Payments accepted via EFTPOS and cash. Health fund rebates may be applicable to remedial treatments only and can be processed via HICAPs at time of payment.

Paid itemised invoice can be email upon request.

Confidentiality and Privacy Policy.

We are committed to the privacy of all our clients. Personal information is treated as confidential and is used only for the purpose of which it was collected. Information kept on file will not be released to any third party without the express consent of the client.

Infection control Policy.

We follow strict protocols to maintain a clean and hygienic clinic for our clients and therapists.  Clean and fresh linen is used for each treatment, all equipment is cleaned and sanitised after each use.

Working with Minors Policy.

Client under the age of 16 must have a parent or guardian present for the entirety of the treatment. Clients between 16-18 must have written consent from a parent or guardian to be able to receive a massage treatment. This it to ensure that the minor is fully aware of the information provided and can give informed consent to the treatment provided.

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